Returns & Refunds
Your satisfaction is paramount. If you are not completely enchanted by your opal, you can return it.
30-Day Money Back Guarantee
We offer a no-questions-asked 30-day return policy. If you receive your opal and decide it is not right for you, you can return it for a full refund of the purchase price (excluding any shipping costs paid during order).
Return Condition
To be eligible for a return, the opal MUST be exactly as it was when shipped. It must not be altered, set in jewelry, scratched, chipped, or polished further. Any alterations void the return policy completely.
How to Initiate a Return
Contact us at support@opalseeker.comto initiate your return. We will provide detailed return shipping instructions to ensure the opal is safely returned to our Australian vault.
Important Note on Return Shipping
Return shipping costs and full insurance for the return journey are the responsibility of the buyer. We highly recommend using a trackable signature-required service.